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CoCoMall Technology Limited’s Services Agreement

The last updated date is effective as of November 1, 2025.

This Services Agreement (the “Agreement") is effective as of November 1, 2025 between CoCoMall Technology Limited, a company incorporated in Hong Kong having its registered office at 12/F, Eastern Central Plaza, 3 Yiu Hing Rd, Shau Kei Wan (the “Service Provider”) and all users of any CoCoMall’s online and offline products or services, including but not limited to the users of the Servicee Provider’s mobile application ‘CoCoMall’ and its E-commerce platform website {https://www.cocomall.hk/},  as well as prospective inquiring parties, negotiating parties discussing terms, offerors and offerees during any proposal stages, and legal contracting parties are collectively referred to as (the “Customer”). 

 


Collectively referred to as the “Parties” or individually as a “Party.”

 


Background

The Service Provider possesses a mobile application - CoCoMall (the ‘’App") and an online shopping website - {https://www.cocomall.hk/} (the “Website”), which offer discounts, limited-time flash sales, and group-buying promotions in the form of Digital Coupons, as well as products from major retail channels and brands. The Customer hereby fully and irrevocably acknowledges and agrees to use any products or services provided by the Service Provider. The Service Provider shall provide the Services (as hereinafter defined), which include the features and functions listed out on the App and the Website, and arrangements of online and offline trading events for the Customer, in accordance with the terms and conditions outlined in this Agreement.

 


This Agreement establishes a platform for the sale of goods or Digital Coupons between the Customer and the Vendor. The term "Vendor" encompasses both the Service Provider and any and all third-party merchants. The specific Vendor of a particular Product (as defined herein) will be indicated in its listing description. All Products sold to the Customer by a Vendor are governed by individual Buyer Contracts. For Products sold by third-party merchants, agreements are formed directly and exclusively between the third-party merchant and the Customer. For Products sold by the Service Provider, agreements are formed directly and exclusively between the Service Provider and the Customer.

The Service Provider explicitly states it is not a party to any Buyer Contract between the Customer and a third-party merchant, and therefore assumes no obligations related to such contracts. Parties to these transactions are solely responsible for their respective Buyer Contracts, including but not limited to product listings, purchase warranties, and all other purchase-related details.

The Customer intending to use or browse this Agreement must read these Terms and Conditions carefully. By using any part of this Agreement, the Customer unconditionally waives any claim for innocent or negligent misrepresentation based on statements within this Agreement. Furthermore, by initiating inquiries or utilizing any products or services, whether online or offline, provided by the Service Provider, the Customer affirms they have read, accepted, and agreed to be bound by these Terms and Conditions. Should the Customer disagree with any content of these Terms and Conditions, the Customer shall not purchase or use any online or offline services offered by the Service Provider.

 

1.      General

In the Terms and Conditions of this Agreement, the following definitions shall apply:

1.1.1.  "Service Provider" shall mean CoCoMall Technology Limited, a duly incorporated and legitimate limited company operating in the Hong Kong Special Administrative Region

1.1.2.  “App” shall mean the mobile application displayed in the name of “CoCoMall” possessed by the Service Provider, regardless of whether its name could change in the future

1.1.3.  “Website” shall mean the website {https://www.cocomall.hk/} possessed by the Service Provider, regardless of whether its name could change in the future

1.1.4.  “Digital Coupon” shall mean any and all digital coupons issued by the Vendor and valid for use under this Agreement

1.1.5.  “Customer” shall mean the Customer and, where the context requires, all persons who access this Agreement under the Customer's Login,  as well as prospective transacting parties, negotiating parties discussing terms, offerors and offerees during the proposal stage, and legal contracting parties.

1.1.6.  “Login” shall mean a Customer's login identification and passwords used to access to the App and/or the Website subject to this Agreement under that Customer's credentials.

1.1.7.  “Order” shall mean the submission of an offer to purchase Products by a Customer made via this Agreement.

1.1.8.  “Privacy Policy” shall mean the Service Provider’s applicable privacy policy regarding personal data collected in connection with this Agreement as found on this Agreement.

1.1.9. “Product” or “Products” shall mean any and all the products for sale by Vendors on this Agreement.

1.1.10. "Vendor" shall mean the Party selling Products under this Agreement, which may be the Service Provider and/or a third-party merchant, acting either independently or collectively, as the context requires.

1.1.11.  “Third Party Coupon” shall mean a Coupon issued through this Agreement which is redeemable in connection with Products specified by a third party.

1.1.12. “Transaction” shall mean the sale and purchase of Products by a Vendor and Customer, respectively, through this Agreement in connection with an Order. 

1.2.    All Products sold by the Vendors are subject to the Terms and Conditions in this Agreement. By submitting the Customer Order for processing on this Agreement, the Customer confirms that the Customer has read, understood and agreed to the Terms and Conditions in effect at the time the Customer Order is submitted for processing.

1.3.     These Terms and Conditions incorporate the Privacy Policy and these documents shall prevail over any other document, including any of the Vendor’s store policies purporting to have a contractual effect unless such document expressly states by the Service Provider that it prevails over these Terms and Conditions.

1.4.      The Customer agrees: (i) to provide complete and updated information for registration on this Agreement; and (ii) that he/she is only entitled to hold one registration on this Agreement at any time. For credit card payment registration, the Customer shall provide the Service Provider with accurate and complete credit card information, and represents and warrants to the Service Provider and the Vendors that the Customer’s use of any credit card registered with this Agreement is authorized and lawful. The Customer must also comply with the following conditions when using this Agreement:

1.4.1.  each Customer must only have one registered mobile number and device per registration; use of multiple mobile numbers and/or devices by the same Customer is specifically prohibited; and

 

1.4.2.  Any Customer seeking repeated or multiple use of Digital Coupons or other benefits that are made available to Customers on a one-off basis per Customer, will result in any such illegitimate use of such Coupons or benefits being made void and/or the Customer’s registration being terminated.

The Service Provider and the Vendors reserve their rights at their sole discretion to recover from the Customer the value of any illegitimately used Coupons or benefits.

1.5.    The Service Provider has absolute discretion to refuse the registration of any person as a Customer and to terminate the registration of any Customer for any reason whatsoever.

1.6.     The Customer agrees to pay for every Order made using his/her Login. The Customer shall be responsible for updating his/her registration information including his/her credit card particulars recorded through this Agreement. The Customer shall be fully responsible for notifying his/her bank of any changes to his/her records, or loss, theft or unauthorized use of his/her credit card.

1.7.     All Orders shall be subject to the Vendor’s acceptance in their sole discretion and each Order accepted by a Vendor (such accepted Order to be referred to as a “Buyer Contract”) shall constitute a separate contract. the Customer acknowledges that unless the Customer receives a confirmation notice with no clarification notice later mentioning the unavailability of delivering any purchased Products ordered by the Customer from the Vendor accepting the Customer Order, the Vendor shall not be party to any legally binding agreements or promises made between the Vendor and the Customer for the sale or other dealings with the Product(s) and accordingly the Vendor shall not be liable for any losses which may be incurred as a result. The Vendor reserves the right to decline to process or accept any Order received from or through all channels, including but not limited to the App, the Website, and WhatsApp, in its absolute discretion.

1.8.     The Vendor shall make reasonable efforts to fulfill Orders placed by Customers through this Agreement, but shall not be liable to any person if the Vendor declines or becomes unable to fulfill an order for whatever reason, including but not limited to supply shortage, changes in supply, unavailability of delivery service due to the Customer’s location, or if an incorrect price was charged for a Product.

1.9.     Notwithstanding the provisions of clause 1.8, the Vendor reserves the right to decline any Order if the Vendor, in their absolute discretion, considers the credit of the Customer unreliable, or for any other reason.

1.10.   Neither the Service Provider nor the Vendor shall be responsible for the Customer’s management of his/her password. The Customer shall ensure that his/her password is kept strictly confidential to prevent unauthorized use of his/her Login. The Service Provider and the Vendors shall not be liable for any loss or damages whatsoever if any third party gains unauthorized access to this Agreement using the Customer’s Login.

1.11.   In each Transaction, delivery services shall be deemed exclusive and independent. The obligations of delivering Products to the Customer shall only be taken by the Vendor who accepts the Order placed by the Customer. Each Transaction of Products between the Customer and the Vendor may experience an expected delivery time different from previous purchases. No previous purchases shall be expected or considered as a standard delivery. For any disappointments or discontentments brought up by the Customer regarding any matter relating to the delivery of Products, the Vendor shall not be liable, including but not limited to, for any losses, delays, or damages of Products or their packages. If the Customer intends to file a claim against the responsible relevant party in charge of shipping, such party can not be any or all personnel from the Vendors and the Vendors themselves.

1.12.   Products and prices displayed on this Agreement are for reference only and are subject to adjustment or modification at the time the relevant Order is placed. 

1.13.   Prices do not include delivery charges, service charges, plastic bag charges, or any relevant charges. Please see clause 4.12 for details on delivery charges. 

1.14.   The range of Products available for purchase differs depending on the district selected for delivery. Switching districts will reset the range and charges of Products available for purchase. 

 

1.15.   A Customer may cancel an Order at any time prior to the Products ordered being packed, assigned to a picker or confirmed for delivery by the Vendor. If the Product being ordered is a special item (“Special Item”) requiring the Vendor to pre-order or pre-purchase the Special Item (e.g. pre-purchased or pre-paid Products for any event, including but not limited to: Orders placed including all Products and services offered by any assigned contractors by the Vendor for the renovation of a housing or office unit; any Customized Products for the Customer (as notified to the Customer in this Agreement for that Special Item), then Customer will not be able to cancel such Order upon payment confirmation. Other special terms and conditions for Special Items may apply as noted in the Product descriptions in this Agreement or other channels such as WhatsApp – such special terms may include minimum pre-order periods, minimum orders, specific delivery dates, special delivery charges, etc.

1.16. Upon refund by the Vendor to any orders paid by the Customer, such Transaction no longer possesses any binding power ‘of’ and ‘as’ a legal contract. If the Customer do not or fails to provide the necessary details of payment methods required to the Vendor within 30 days after the Order is rejected or cancelled by the Vendor for any reason, the Customer agrees to waive all obligations of refunds in relation to the Transaction taken by the Vendor without any written consent automatically.

 

2. Price

2.1.   The Vendor will make reasonable efforts to ensure that details of Products (including listed Price, size etc.) displayed on this Agreement are up-to-date, however the Vendor reserves the right to vary the listed Price and other details of the Products without prior notice.

2.2.   The listed prices displayed on the App and the Website only apply to the App and the Website. Prices for some Products may differ from those charged at Vendors’ physical and tangible stores, if applicable. The Price of certain Products, in particular those with a short period of availability for normal and expected reasonable use, is subject to daily fluctuation and is offered for guidance only.  The Price of a Product shown on the checkout page when the Customer submits an Order is subject to adjustment pursuant to clauses 2.3 and 2.4. The Price charged by the Vendor for the relevant Product shall be the Price set out in the final bill shown collectively in the App or the Website and the invoice issued by the Vendor via WhatsApp or E-mail under this Agreement at the time of delivery. To any additions or modifications in prices, the Vendor is entitled to amend or increase the prices and payables of the Customer under any circumstances.

2.3.     Not all Product sizes will correspond exactly to the description offered in the App or the Website under this Agreement. The Vendor reserves the right to provide the nearest Product size at the nearest Price provided it is not materially different from that ordered by the Customer.

2.4.     There may be discrepancies between the bill shown on the checkout page in this Agreement when the Order is submitted, and the final bill shown in this Agreement at the time of delivery, if there are variations to the relevant Order due to out-of-stock products, substitutions, the unavailability of special offers affecting the Price of Products (for example, if discounts on purchases of more than one Product of the same type is not available due to the requisite number of Products being unavailable for purchase), and weighed items (for example, where Products are purchased by whole units but its Price is set according to its weight which could vary from unit to unit). The Service Provider and the Vendor reserve the right to adjust the bill in this Agreement for such variations in the relevant Order, and such adjustments will be marked on the final bill shown in this Agreement at the time of delivery. For weighed items, please note that the price listed on the checkout page in this Agreement is for the initial calculation of the bill to conclude the Customer’s order, based on the pre-estimated weight for such order. The label price appearing on pre-labelled catch weight items delivered to the Customer may be different from the price appearing on the Customer's final bill, as label prices apply to in-store purchases only.

2.5.     If the Customer requests a variation to the Order which the Vendor has fully accepted, then the total Price payable for the Order will be adjusted accordingly to reflect the variation and recorded on the final bill shown in this Agreement at the time of delivery.

 

 

3. Payment Methods

3.1.     This Agreement currently supports payment methods, including but not limited to Visa and Mastercard online credit card payments, Diners Club, Union Pay, Apple Pay, Google Pay, WeChat Pay, AlipayHK, Octopus, PayMe, PayPal, and AsiaPay. The listed payment here is for reference only and may be changed or replaced from time to time without specific notice. Please complete payment within 15 minutes after the Order is submitted. Otherwise, the Order may be

 automatically cancelled. 

3.2.     Third party payment services are used by the Service Provider to process Transactions. When placing an Order, the Customer will need to agree to and accept the relevant terms and conditions of such third party payment services in order for the Order to be processed. Credit card details will be collected, processed and retained by the Service Provider (on behalf of the Vendor) and/or the payment the Service Providers to process the Transactions and/or respond to any queries in relation to the Transactions. The Customer agrees to bear (on a joint and several basis with any other person who accesses this Agreement using the Customer’s Login) any loss caused by Customer during the course of, or arising out of or in relation to, any credit card transaction processed by third party payment the Service Providers.  the Service Provider and the Vendors shall not be liable for any loss, in part or in full, under any circumstances in connection with such credit card transactions.

3.3.      The Service Provider may change the payment methods available for settling Transactions on this Agreement at any time. Customers may be notified, but will not necessarily receive any such changes through email, text messages, or this Agreement.

3.4.     If the Customer wishes to pay with a credit card, the Service Provider will request authorization from the relevant card issuer to hold the full purchase amount of the Order. The authorized amount held will not be available for use by the Customer while the Order is being prepared.

3.5.     If the Customer cancels the order or the ordered items are out of stock before it has been billed, any authorizations placed on Customer’s credit card account can take up to 45 days to reverse, depending on the credit card issuer. Please contact the related financial institution for the specific timeframes.

3.6.     In order to strengthen the security of Transactions made using this Agreement, Customers are required to verify their identity through the use of one-time passwords for each Transaction. Credit card issuers will provide the one-time password via SMS to proceed with authentication. Please ensure the Customer have enabled the one-time password authentication function in this Agreement.

 

 

4. Delivery

4.1.     The Vendors will arrange for delivery of the Products to the Customer, depending on the Products being ordered. The Vendors or by the Service Provider (or its agents) on behalf of the Vendors, as applicable, shall use reasonable efforts to deliver Products for which an Order has been placed to the delivery address specified on the registration form or the delivery address last on record of the Customer, but shall not be liable for any delays, changes of delivery time or non-delivery for causes beyond its reasonable control.

4.2.     The Vendors shall deliver Products in the Customer’s shopping cart in this Agreement after the Customer places an Order for such Products and settles payment for the Transaction. The Customer shall include all Products he/she wishes to purchase (including free gifts and redemption items) in the shopping cart when submitting the Order. The Customer shall not be entitled to delivery of any items not included in the shopping cart when submitting the Order.

4.3.     The Vendors will only deliver Products to Hong Kong Island, Kowloon, the New Territories, and some designated rural areas or the outlying islands of the Special Administrative Region of Hong Kong. 

4.4.     No delivery services will be available on the 1st and 2nd day of Chinese New Year, when the typhoon signal No. 8 or the black rainstorm signal is hoisted, or when delivery is considered by the Vendor, or by the Service Provider as the delivery agent on behalf of the Vendor, to be unsafe due to other weather conditions.

4.5.     No delivery services will be available to premises situated in buildings which have no lawful unloading areas within 50 meters of the building. Delivery services are not available for areas that cannot be reached directly by the Vendor's or other third-party shipping agents' delivery vehicles or buildings without a functioning lift to the third floor or above. 

4.6.     It is the responsibility of the Customer to immediately notify the Vendor of any change to his/her delivery address after placing an Order, via this Agreement. All additional costs incurred by any modifications or suspensions in delivery address, assigned recipients of such an Order, and delivery time shall be borne by the Customer solely.

4.7.     The Customer shall take delivery of all Products delivered pursuant to an Order within the designated time slots offered by the respective shipping agencies (other than Products that are out of stock), otherwise:

4.7.1.  The Service Provider, on behalf of the Vendor, will charge payment for the Products ordered according to their respective Prices in accordance with clause 2. If any adjustments to the Prices are made in accordance with clause 2.3, or variations are made to the Order pursuant to clauses 2.4 and 2.5, the difference in the total Price for the Order shall be paid by, or refunded to, the Customer (by credit card) before delivery of the Products; and

4.7.2.  The Vendor reserves the right to cancel the Order. 

4.8.     All deliveries shall be made only to the entrance of the delivery address specified on the registration form. The Vendor has no obligation to make deliveries to any specific location at the delivery address. When receiving deliveries, the Customer shall confirm receipt of the Products with delivery personnel (unless the Customer has specifically instructed the Vendor to leave the Products outside the door; such deliveries shall be at the Customer's own risk). The Customer shall ensure that a person aged 16 or above who is authorized to receive the ordered Product(s) is present at the specified time for delivery at the Customer's address to receive the Ordered Product(s). If no such person is present, the delivery shall be withdrawn and attempted at another agreed time slot. In such circumstances, the Vendor and/or the Service Provider, on behalf of the Vendor, reserves the right to charge the Customer an extra delivery fee at the absolute discretion of the Vendor.

4.9.     A person aged 18 or above (with identification) must be present to take delivery of the alcoholic drinks, tobacco products or such other Products. If no person aged 18 or above is present, delivery shall be withdrawn and attempted at another agreed time slot. In such circumstances, the Vendor and/or the Service Provider, on behalf of the Vendor, reserves the right to charge the Customer an extra delivery fee at the absolute discretion of the Vendor.

 

4.10.   In the interest of protecting the Customerr Customer rights, the Customer should check the Products delivered before confirming receipt himself/herself without expressive reminder by the Vendors or the personnel of shipping agencies, including but not limited to checking: the type, form and quantity (including the smallest packaged unit) of Products, Price, free gifts, external packaging, whether the invoice corresponds with the Order, the condition of frozen Products, and so on. When the delivery arrives, the Customer may remove the external package to check the Products, however internal package of items should remain unopened until after the Customer has confirmed receipt. Otherwise, neither the Vendor, nor the Service Provider (or its agents), making the delivery on behalf of the Vendor, is liable for issues in connection with such Products.

4.11.   The Vendors reserve the right to decline to deliver Products to any Customer in their absolute discretion. 

4.12.   A delivery fee will apply (as determined by the Vendor from time to time) unless waived by the Vendor in its discretion. 

4.13.    Orders may be subject to a minimum net spend requirement which may vary from time to time.

4.14.   In case of any dispute regarding the terms of any arrangements related to shopping bag collection herein, the decision of the Vendor shall be final and binding.

 

 

5. Special Products

5.1.     If the Customer's order includes any tobacco or alcohol products, the Customer must be 18 years old or older and can lawfully purchase such Products.

5.2.     The Customer shall ensure that no person or persons shall use his/her Login to purchase tobacco or alcohol products if that person or those persons are not 18 years or over, or are not able to lawfully purchase such Products.

 

6. Title

6.1.     All risks in the Products shall pass to the Customer upon delivery, however the Vendor shall retain the full ownership legally in the Products until full payment has been received by the Service Provider on behalf of the Vendor.

6.2.    Products sold by the Service Provider (as identified in the descriptions for those Products as appearing on the E-Comm Service) are sold by the Service Provider as the Vendor to the Customer.

6.3.  Products sold by third-party merchants other than the Service Provider, are sold by those merchants (as identified in the descriptions for those Products as appearing on the E-Comm Service) as the Vendor to the Customer.

 

7. Returns of Products/Refunds

7.1.  Images of Products on this Agreement may not correspond exactly to the Product or Product descriptions and are for reference only. The Customer shall not be entitled to return a Product on the basis that it does not correspond exactly to its image on this Agreement.

7.2.     Neither the Service Provider, as the operator of this Agreement, nor the Vendor, as the offeror of the Product(s), assumes any obligation or liability for any advice or information provided with Products as displayed on this Agreement and shall not be responsible for any inaccuracy or misstatement of any such information.

 


7.3.1.  If the Vendor determines in its absolute discretion that any Product was delivered in a damaged condition, past its sell by date, or omitted in the package prepared for delivery, or if the wrong Product was delivered, the Vendor shall either refund to the Customer the Price of that Product or replace the Product. By executing any of these two actions, the legal responsibilities borne by the Vendor are recognized to be fully fulfilled, and the Vendor has no further or potential responsibilities in relation to any updates of the relevant Orders. Customers must notify the Service Provider or the Vendor through xxxemail or the specified WhatsApp channel, which expressively supporting the logistic or product delivery matters of customer services of the Service Provider, within 24 hours of receipt of the relevant Order in connection with such issues for the Vendor’s consideration. If no proper confirmation of accepting such a report or claim is sent to the Customer after a report or claim is submitted to any channels possessed by the Service Provider, the Customer should recognize such a report or claim is not been received by the Service Provider completely and patently. In such a circumstance, no automatically prepared and saved, or generated message nor confirmation of receiving any reports or claims shall be determined as the legitimate confirmation of accepting the respective report or claim, please only refer to the confirmation of accepting such a report or claim as the effective signal of the acknowledgement of such a report or claim by the Service Provider. If such a report or claim is related to any third party, including but not limited to the Vendor, third-party merchants, shipping agencies, any personnel of the Service Provider or the Vendor, the Service Provider is expressively not responsible for submitting such a report or claim to any involved party. 

7.3.2.  If any Product which was not part of the Customer's Order is delivered to the Customer by mistake, the Vendor reserves the right to collect the wrongly delivered Product.

7.3.3.  If the Customer is charged more than the applicable Price in connection with any Product, the Vendor, or the Service Provider on behalf of the Vendor, shall refund the difference to the Customer or provide the Customer with a Digital Coupon of equal or higher value, as determined by the Vendor, or the Service Provider on behalf of the Vendor, in its discretion. 

7.4.     The Vendor’s liability in connection with any Product delivered is limited to refund or replacement of the Product as specified above. All other remedies, regardless of their forms, are expressly excluded.

7.5.     Refunds shall be credited, at the option of Vendor or the Service Provider on behalf of the Vendor, to the Customer's credit card account as supplied in the registration form. All refunds shall be calculated based on only the net amount of the price of the Product paid by the Customer for the specified Order, which promotion codes, discount codes, Digital Coupons, service charges, delivery charges, or any other fees incurred excluding the net amount of the Price of the Product paid by the Customer used in an Order for which a refund is made will not be reinstated or refunded by the Service Provider or the Vendor. Neither the Vendor nor the Service Provider on behalf of the Vendor, will be obligated to refund any amount deducted from the sum payable under the relevant Order through the use of promotion codes, discount codes or Digital Coupons. 

7.6.     In case of dispute as to the Customer’s remedies under this clause 7, the decision of the Service Provider on behalf of the Vendor shall be final and binding.

 

8. Use of Digital Coupons and Vouchers and Promotions with Orders

8.1.     Digital Coupons can only be used if the net purchase amount for the Order is at least HK$10 (after deducting the value of any Coupons and other discounts).

8.2.     Digital Coupons cannot be redeemed for cash, and no change or refund will be given for any unused value on any Coupon. Each Coupon can only be used in one Transaction.

8.3.      Digital Coupons cannot be used to purchase certain Products.  For details, please refer to the terms and conditions of each Coupon.

8.4.     Digital coupons and Third Party Coupons can be used on this Agreement to redeem cash discounts only, and cannot be used for deducting any applicable delivery fees (the discount will be applied to the Order by deducting from the Price of each Product a proportionate amount based on the Price of each Product); Delivery Discount Coupons can be used for deducting delivery fees only.

8.5.     Customers may apply one Digital Coupon, and one Delivery Discount Coupon with each Transaction. Customers may apply more than one Third Party Coupon to any Transaction provided the Third Party Coupons do not relate to Products specified by the same third party.

8.7.         Digital Coupons can only be applied through the use of the App, which cannot be redeemed for orders made through fax or by way of telephone. 

8.8.     If a Customer cancels any Order settled using any Coupons, or applied for a Product return in connection with an Order that was settled using any Coupons, the Coupons used in such Orders will not be reinstated or refunded.  Please see clause 7.5.

8.9.     Coupons may expire and/or otherwise become invalid.  The Vendor is not obligated to re-issue, reinstate, extend the validity period of, or issue any refund on the value of any Coupons that have expired or become invalid.  Please refer to the terms and conditions of the relevant Coupon for details.

8.10.   Not all promotions available or promoted in any retail locations of the Service Provider or the Vendors, any other online shopping platforms, or any online or offline communication channels will be available on this Agreement.

8.11.   In case of dispute in connection with the use of any Coupons or application of any promotions on this Agreement, the decision of the Service Provider on behalf of the Vendor shall be final and binding.

 

 

9. Coupon Centre

9.1.     The Vendor may make different types of Digital Coupons available for collection in the ‘E-Coupon’ section on the App and the Website of this Agreement.

9.2.     Customers may collect Digital Coupons from the  ‘E-Coupon’ section on the App and the Website by clicking on Digital Coupons shown on the screen as available for collection. Digital Coupons collected by a Customer will be allocated to that Customer’s user account, accessible to purchase on App or the Website.

9.3.     The number of each type of Digital Coupon available for collection by Customers may be limited, and will be made available to Customers on a first-come-first-served basis. Digital Coupons will be removed from the  ‘E-Coupon’ section on the App and the Website once all the relevant Digital Coupons available for collection have been collected by Customers.

 

10. Waiver and Release of Liability

10.1     No failure or delay by a Party to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

10.2       Due to the inherent characteristics of certain construction materials and design specifications, minor discrepancies may exist between the images presented and the actual products delivered. The underlying causes of such discrepancies include, without limitation, the following:

Colour Variations:
 Variances in colour may arise as a result of monitor settings, lighting conditions during photography, or slight differences between production batches. Such variations are particularly common in materials including, but not limited to, paint, ceramic tiles, timber, and textiles.


Texture and Grain:
 Products composed of natural stone, wood, or specialised coatings may exhibit unique natural textures or surface characteristics that cannot be fully or accurately represented in photographs. Each piece of natural material is inherently unique.


Dimensions and Proportions:
 Images may be edited, stylised, or taken from particular angles, and therefore may not precisely reflect the actual dimensions, scale, or spatial effect of the product when placed in a real environment.


Generality of Descriptions:
 While all product descriptions aim to be accurate, certain technical details or specialised terminology may only be fully understood by reference to the physical product itself.


Accordingly, all images and descriptions are provided solely for reference purposes in connection with the Customer’s purchase considerations. The Vendor strongly advises the Customer to obtain further information—such as by reviewing physical samples, requesting additional detailed materials, or consulting professional advisers—to ensure that the selected products align with the Customer’s actual requirements and expectations. This clause serves to remind the Customer of the reasonable and industry-accepted variations that may arise between visual representations and the physical products.

 

11. No partnership or agency

11.1 Nothing in this Agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the Parties, constitute any Party the agent of another Party, or authorize any Party to make or enter into any commitments for or on behalf of any other Party.

11.2    Each Party confirms it is acting on its own behalf and not for the benefit of any other person.

 

12 Interpretation

12.1  Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular and a reference to one gender shall include a reference to the other genders.

12.2  The language of this Agreement shall be construed simply, fairly, and as a whole, without strict regard to any of the aforementioned errors or conventions, to give effect to the clear intent and meaning of the parties.

 

13. Force Majeure

13.1.   If the performance by the Service Provider or the Vendor of its obligations under this Agreement is prevented by reason of "force majeure" (including but not limited to fire, war, death, accident, acts of God, natural disasters, riots, civil commotion, blockades or embargoes, pandemic or epidemic or the widespread of disease of any nature, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its agencies or regulatory bodies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, delays in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of the Service Provider or the Vendor (as applicable)), the Service Provider and the Vendor (as applicable) shall be excused from such performance to the extent it is prevented from performing its obligations by reason of force majeure.

14. Variations of Terms and Conditions

14.1 The Service Provider reserves the right to amend these Terms and Conditions in its absolute discretion and without prior notice to Customers. The Customer shall review the Terms and Conditions prior to submitting any Order. Once an Order is placed, the Customer is deemed to have accepted the Terms and Conditions prevalent at the time. Should the Customer disagree with any content of these Terms and Conditions, the Customer shall not purchase or use any online or offline services offered by the Service Provider.

 

15. Prevailing Language

15.1.   In the event of any discrepancy in any translation of this text, the English version shall always prevail.

16. Third Party Rights

16.1.   Notwithstanding the Contracts (Rights of Third Parties) Ordinance (Chapter 623) and/or any comparable law in any jurisdiction, these Terms and Conditions are personal to and are made solely for the benefit of the Service Provider, the Vendor and the relevant Customer, and shall not create or give any rights to, or purport to confer any benefits on, any third parties whatsoever. The application of the Contracts (Rights of Third Parties) Ordinance and/or any comparable law in any jurisdiction giving to or conferring on third parties the right to enforce any provision of these Terms and Conditions are expressly excluded and no provision of these Terms and Conditions are, or are intended to be, enforceable by any person not being the Service Provider, the Vendor or a Customer.  The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to these Terms and Conditions, or any provision of these Terms and Conditions, are not subject to the consent of any third party (including the Service Provider’s Group Limited).

17.     Severability

17.1.   If any of the provisions in these Terms and Conditions are held invalid, illegal or unenforceable by any court or tribunal of competent jurisdiction, it will be replaced with a similar clause which aims to maximize the effectiveness of the previously voided clause without being held legally ineffective by any court or tribunal of competent jurisdiction and the remaining terms will continue in full force and effect as if these Terms had been made without the invalid, illegal or unenforceable clause. Each clause and sub-clause in these Terms shall be treated as a separate and independent provision, and the unenforceability of any one clause shall in no way impair the enforceability of any of the other clauses.

 

18. Applicable Law

18.1.   These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region. The Customer, the Service Provider and the Vendor agree to submit to the jurisdiction of the Hong Kong courts.

19. Arbitration

      19.1.    Any dispute, controversy, difference or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong Arbitration Society under the Hong Kong Arbitration Society Rules. The law of this arbitration clause shall be the laws of Hong Kong. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be in singular number(s). The arbitration shall be international and the subject-matter of the arbitration agreement relates to more than one country.